The results are in and we couldn’t be more excited! Thank you to everyone who completed our Customer Experience Survey.
We recently asked our clients about their overall experience with Timelapse, and the results were fantastic. We strive to continuously advance our level of service and experience for each and every one of our customers. With this feedback we now know what we’re doing well and what areas to improve on to make Timelapse better for you!
1. Customer Effort Score (CES)
With a perfect score, we are proud that our clients find it very easy to communicate with us. We aim to make every project process effortless and stress free for our clients by being easy to reach for any questions or comments.
2. Net Promoter Score (NPS)
When asked “How likely is it that you will recommend Timelapse to a friends or colleague?,” on average, our clients said they are 92% likely to recommend Timelapse. In the meantime, we are working to move that to a full 100% by continuously improving the quality of our services.
3. Customer Satisfaction Score (CSAT)
Our customers rated us 4.5 out of 5 stars for how well our services meet their needs. To advance our services, we are focusing on our discovery process to ensure we are aligned with each clients needs.
4. Quality Rating
When asked to rate the quality of our deliverables, our clients scored us 4.5 out of 5 stars. Through every future campaign we wish to provide the highest level of quality from our designers, video producers, and art directors.
While our ratings were excellent overall, there is always room for improvement. Now that we know precisely where to improve, we hope the next Customer Experience Survey will produce even higher ratings and better quality, service, and communication for each of our clients!